Support

Our philosophy is to provide world class software solutions and support as inexpensively as possible while ensuring the best quality and highest value to our customers.

We provide regular ongoing enhancements, features and functions to our suite of products, and continue to expand our product lines by incorporating solutions suggested by our customers. To insure that we can provide the highest level and quality of support, while continuing to maintain ongoing product developments and expansion of our solutions, we offer a nominal single cost support package*

Most support requirements for a software package are within the first year of purchase. We strive to provide the least expensive support package possible without sacrificing quality and response. Many of our competitors charge upwards of hundreds, if not thousands of dollars for ongoing support contracts, software maintenance, and upgrade policies. In fact, many software companies generate as much as 40% of their revenue from reoccurring support maintenance contracts alone!

The Bid4Build support package covers unlimited free upgrades for the life of the product** and you are automatically grandfathered into any price increases. In addition, you are assigned a highly qualified customer support representative from our Bid4Build support group who will be your first point of contact for all support requirements. You will have direct access to your customer support representative's email and phone contact information. Our support policy enables you to contact an assigned customer support representative seven days a week, 365 days per year!

There are very few software vendors who will even consider this type of personalized service. We are offering this support package to help ensure that you have the best possible experience with your new purchase, our company, and software products. We value your business and customer loyalty.